Read the Story Behind Glen Case’s Boutique Cigar Brand Kristoff

If you think about it, making a transition from banking to cigars is not much of a stretch. After all, it was German banker Herman Upmann, who, in 1840, began having the Cuban brand made that still bears his name today. Upmann made the cigars because he liked to smoke them, and to promote his bank in Havana. For modern-day banker Glen Case and Kristoff Cigars it was more for economic reasons, and his cigars are named after his son, Christopher, not himself.

Glen Case has been smoking cigars since his teens and spent about 18 years in the financial industry. The stress of the corporate world took its toll, and in the early 2000s, Glen decided to try something different. His wife, Teri, had been a successful cigar broker, as was her father, so Glen decided to join the family business and represent cigar brands in the United States. Unfortunately, their success ended up hurting them when one of their biggest clients came to them, saying “You’ve done such a good job for us, we’re going to fire you and go in-house.” Glen thought it was crazy, but his wife told him that’s just the brokerage business.

Vowing not to go through that again, Glen and his wife decided the best way to continue was to start making their own cigars. Glen was about to make this decision in 2004; as luck would have it, Rolando Villamil from the Charles Fairmorn factory in the Dominican Republic was in Chicago to ask the Cases to represent the cigars he was going to make for the US market. Glen told him that he was no longer in the business and, instead, wanted to make his own cigars. Villamil suggested Case go to the Dominican Republic and see his factory, saying he could blend his cigars there and Villamil would oversee production. Within a few weeks, Case was at the factory and started making cigars.

The first cigars he made were Exclusive Cigars – a bundled product today called Premium Select; they come in a Natural and Maduro. The company also makes Cuban Selection, which has a sweet tip. In 2005, Case launched the first original Kristoff – the Criollo. The Kristoff Maduro followed a few months later. Glen has expanded his offerings to a total of 18 different blends, including the Galerones Series, which are the only cigars not made at the Charles Fairmorn factory. Galerones are made by Abe Flores at PDR.

The original Criollo and Maduro remain his biggest sellers today. Case says it is a little difficult hav- ing 18 different blends, but necessary. “It’s a tricky thing because retailers and consumers are always asking what’s new. Retailers complain if you don’t come out with something new every year, but if you do release new products they complain about that, too. As competitive as the industry is now with all the new players, my idea is [that] we have to keep it fresh and innovating. That is the objective.” Case says his cigars sell well in the United States and Europe because they are known to be full flavored in the medium to-medium-full strength category without any bite or aftertaste. Says Case, “I think that’s because we double- and triple-ferment the tobacco, which means we sit on it longer and process it longer.”

His sales in Europe account for about 4 percent of his total, but he adds that that number is quickly rising. Kristoff has been in Germany and Spain for about five years and has recently added Poland and The Netherlands. Klaus and Martina Kleinlagel of Charles Fairmorn in Germany say, “Kristoff sells very well for us because all of the different blends of cigars are unique in taste and appearance. Kristoff is well-known in the cigar community by having a straight, honest concept, and the price is more than fair for the cigar you receive.”

Hubert Palus of Top 25 Cigars in Poland adds, “The construction and the presentation of the cigars are outstanding. Not to mention the different blends of tobacco used to create exceptional flavors in every cigar. I can remove the band, and I would still know that I’m smoking a Kristoff.” For this year, Case is adding three more selections … the Kristoff Connecticut, Krisitoff Habano and the Pistoff Kristoff – a smooth cigar that is deceptively strong.

This article was published in the 2/2016 edition of Cigar Journal.

A 2-time Emmy award winner, Frank Seltzer is a former Correspondent for CNN, Voice of America and a producer for ABC News. He has been regularly covering the cigar industry for over 15 years.


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