In the digital age, most cigar retailers are looking to build or improve their eCommerce offer. However one South-East Asian cigar retail operation has done the opposite. Cigar Malaysia, owned and operated by British ex-pat Abdullah for close to three years, recently opened the doors to its first brick and mortar shop in Glo Damansara Mall, Kuala Lumpur.
“After establishing ourselves as the number one cigar website in Malaysia we wanted to take it to the next level; having a physical store allows our customers to see, touch, and smell the cigars as well as buy them! “ said Abdullah. “We’ve managed to maintain the same low online prices that have made us famous and we aim to always be the lowest price cigar retailer in Malaysia.”
The new shop features a walk-in humidor, a large range of Cuban and non-Cuban cigars, and a large selection of cigar accessories. It is open 7 days a week, from 10am-10pm. Although the shop doesn’t have a lounge, Cigar Malaysia plans on hosting cigar evenings at restaurants within the mall.
“The response so far has been tremendous,” notes Abdullah. “We have a very loyal customer following and they appreciate what we’re trying to do for them. For us, customer is king!”
G17 Glo Damansara Mall,
Jalan Damansara, Kuala Lumpur 60000, Malaysia
+60 10 362 6987