FaQ – Frequently Asked Questions

 

General
New Subscriptions
Payment
Renewals
Gift Subscriptions
Back Issues
Other

 

General

I’m not familiar with Cigar Journal. Can you send me a sample issue?
If you like cigars, you’ll love Cigar Journal. You can browse back issues in our online archive, ask for us at your favorite cigar shop, or order an issue directly from us. For more information, contact office@cigarjournal.com.

Where can I find Cigar Journal?
Cigar Journal is available worldwide. Visit our Cigar Shop Finder to find tobacconists in your area that carry our magazine. You can also order individual issues directly from us.

New Subscriptions

Where do you deliver Cigar Journal?
We mail Cigar Journal to any country in the world. Delivery times may vary, depending on the destination.

Why should I subscribe?
When you subscribe to Cigar Journal, you’ll receive the latest issue, hot off the press and delivered right to your front door – and you’ll get better value than if buying individual issues. We offer exclusive reportage from the cigar world, the expertise of our industry expert authors and columnists, comprehensive tastings and cigar news.

Which issue will I receive when I start my subscription?
Your subscription begins with the next issue of Cigar Journal. If you would like to also receive the current issue, please contact office@cigarjournal.com. We can help you find a nearby store that carries our magazine or we can mail the current issue directly to you.

How much does a subscription cost?
Prices vary depending on where you live and on how many issues you’d like to receive.
Europe: EUR 28 (1 year) or EUR 52 (2 years)
Switzerland & Liechtenstein: CHF 44 (1 year) or CHF 81 (2 years)
USA & Canada: $32 (1 year) or $59 (2 years)
Central America, South America, Asia, Africa, Australia: EUR 43 (1 year) or EUR 80 (2 years)

When will the next issues be released?
Get more information about upcoming issues of Cigar Journal on our Upcoming Issues page (LINK).

Payment

How do I pay for my Cigar Journal subscription?
You can order online via our website and pay by credit card or PayPal. Problems or questions? E-mail office@cigarjournal.com.

I don’t have a credit card/PayPal and do not wish to pay online. How do I subscribe to Cigar Journal?
If you do not wish to order online, please contact our subscription service at office@cigarjournal.com or 43 (2243) 20897. We are happy to send you an invoice.

I don’t have one of the accepted credit cards. How do I pay for my subscription?
We currently accept Visa, Mastercard, and American Express for online payment. If you don’t have one of these credit cards, you can pay by PayPal.

What is PayPal?
PayPal is a secure online payment service. Sign up for free, securely link your bank accounts, debit cards, and credit cards, and use the PayPal button to check out with just an e-mail and password. Learn more at www.paypal.com.

Is my personal information safe?
We never share your personal information with third parties. We use your information only to deliver your magazine and to manage billing.

Is it safe to pay by credit card, PayPal or bank transfer?
When you purchase a subscription through our online store, you are automatically redirected to the external site of your chosen payment service. All of these services are well established and very secure.
Learn more about Wirecard security
Learn more about PayPal security

If you still have concerns, our subscription service is happy to invoice you. Please contact office@cigarjournal.com or +43 (2243) 20897.

 

Renewals

Why do I have to regularly renew my subscription?
We respect your choice as to whether you renew your subscription, so we do not renew subscriptions automatically. We will send you advance notification by e-mail or mail when it’s time to renew. If you would like to renew as infrequently as possible, we recommend a 2-year subscription, which also offers you a better value per issue.

I’ve moved and would like to receive Cigar Journal at my new address.
Please share your new address with us as soon as possible to avoid receiving the magazine at your former address. Please note that if you do not provide us with timely notification of an address change, we are not responsible for any issues sent to the wrong address.

How long does my subscription last?
Your subscription ends automatically after 4 or 8 issues, depending on whether you’ve subscribed for 1 or 2 years. We’ll notify you when your subscription is about to run out so that you can renew.

How do I renew my subscription?
When your subscription is about to run out, we will send you an e-mail or a letter to let you know how you can renew your subscription. Follow the link in the e-mail or renew via our online shop, using your subscription number and surname.

I don’t know my subscription number – how do I renew?
You can find your subscription number on your bill and in our renewal notices. We are also happy to help you in person: contact us at office@cigarjournal.com or +43(0)2243/20897.

Can I renew my subscription anytime?
You may renew your subscription once you have received the last issue of your current subscription. You’ll receive all of the necessary information in the renewal notice we send you.

Is there an online subscription to Cigar Journal?
Currently, Cigar Journal is only available in print. However, our online archive features many articles from selected back issues.

Gift Subscriptions

How do I send someone a gift subscription?
You can easily order a gift subscription on our homepage. Learn more here.

How does a gift subscription work?
You may choose whether you would like us to send a notice to the gift recipient directly or whether you would like to send notification of the gift subscription yourself. You may also choose whether we automatically notify the recipient, or send notification at the time of your choosing. Gift subscriptions begin with the forthcoming issue of Cigar Journal and end automatically.

How do I renew a gift subscription?
After the gift subscription runs out, you will receive a notice that your recipient has received the last issue of her/his subscription. If you choose not to renew, the recipient then receives a reminder that the subscription is ending. As with a regular renewal notice, she/he receives information on how to extend the subscription.

Back Issues

How do I buy back issues?
You can order back issues directly from our archive. Please note that not every back issue is available. You can find more information on available back issues, delivery options and payment options on our back issues page.

Is there a way to browse older issues?
Our online archive features selected articles from back issues, including profiles, tastings and columns.

OTHER

I am a tobacco specialty retailer and would like to carry Cigar Journal.
Please contact retailer@cigarjournal.comm for more information.

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